How do I know the funds I provide are safe?
We want our clients to be assured that their funds are secure. See our Code of Ethics. We can make payment, or you can make payment. If we make payment, we:
- Separate client funds from our company's operating cash
- Hold client funds with major financial institutions
- Maintain a $50 million Employee Dishonesty Bond
- Pay carriers on time, in accordance with our service agreement
- Provide payment via check or ACH in agreement with our client's scheduled cycle.
- Return voluntary carrier refunds to our clients
- Encourage clients to audit our processes
Data2Logistics undergoes annual SSAE 16 and ISAE 3402 reviews, and are audited on an annual basis by Ernst & Young.
How often are invoices paid?
Regular payments to carriers are made on a weekly or bi-weekly basis. In addition, for those carriers where it's necessary (i.e. customhouse brokers, etc.) arrangements can be made for expedited processing. Payments also can be made in virtually any foreign currency via wire transfer.
How and when do we fund you?
Most companies fund Data2Logistics via wire transfer. Automated Clearing House (ACH) drafts can also be used for funding. We notify you prior to the scheduled payment cycle of the dollar amount to be processed.
How am I notified of funding requests?
Most companies are notified by email on a schedule established between the user and Data2Logistics. We provide the required information, in your preferred format, for you to fund your carrier payments.
How do you support carrier inquiries?
Data2Logistics responds to carrier inquiries via phone, email or with open access to our website where they can quickly look up the status of an invoice. We provide your carriers with the check number, date issued, the address that the check was mailed to, and can also advise if the check was cashed. We also identify the reason why an invoice is adjusted or if payment is denied due to duplicate invoices. If a freight invoice is in process our system indicates the work station the invoice is in. We provide the name, telephone number and email address of the Account Coordinator assigned to your account for easy reference should a carrier have a question about an invoice. We allow carriers to forecast their cash flow from our site. Carriers can also submit an Excel spreadsheet of pro- or air-invoice numbers and receive an email with details concerning the status of invoices listed.